The relationship we have with our customers is hugely important to us. We want to make sure our customers are happy and getting the most benefit. Assettrac customers each have a dedicated account manager, usually the same person you have been dealing with all the way through, so there’s no need to repeat yourself as we will already know you inside out!
Our first-class customer support goes hand-in-hand with our asset portal. It is a dedicated service and we can deal specifically. We want our customers to be as self-sufficient as possible and that’s where our training comes into play. However, whenever it’s needed, our customers can talk exclusively to your account manager or our tech team, straight to the horse’s mouth. We are the software developers and the platform providers and can update you at any point on your current situation. Queries and requests are dealt with speedily and directly, no waiting your turn in the ticket queue.