•                                                Customer and Technical Support

Operational software and hardware support throughout.

The relationship we have with our customers is hugely important to us. We want to make sure our customers are happy and getting the most benefit. Assettrac customers each have a dedicated account manager, usually the same person you have been dealing with all the way through, so there’s no need to repeat yourself as we will already know you inside out!

Our first-class customer support goes hand-in-hand with our asset portal. It is a dedicated service and we can deal specifically. We want our customers to be as self-sufficient as possible and that’s where our training comes into play. However, whenever it’s needed, our customers can talk exclusively to your account manager or our tech team, straight to the horse’s mouth. We are the software developers and the platform providers and can update you at any point on your current situation. Queries and requests are dealt with speedily and directly, no waiting your turn in the ticket queue.

Don't take our word for it...

 

Call us on 01273 491267 to speak with a member of our specialist team

Our Other Services

Full End to End Integration

We provide for all elements of an asset management system – Software, Hardware, Onsite resources, Training and full support. Enabling you to focus on implementation in the knowledge that you have one supplier to liaise with.

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Project Management and Consultancy

Finding the right solution for your needs is just the start of the journey. Implementing a more digital asset management system often requires expertise and a fair bit of support to roll out to one or more areas. We can offer experienced advice on all aspects of a project such as new digital work processes, technology and implementation. We provide personal assistance at every stage and as much help as you need.

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Training

We understand how important it is to train staff and get buy-in from the start. After all, happy employees lead to the full and proper use of new solutions which lead to happy organisations. We like face-to-face contact! We will come to your site and train any or all required. Other options are available too.

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Hardware/Tagging Technology

The right hardware working with the software is vital. We can recommend and provide the tags and devices that have been tried and tested for both office and fieldwork. We liaise with you to provide the right materials based upon your usage and requirements. So that everything works hand-in-hand and integrates seamlessly.

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Onsite Asset Auditing and Verification

Whether it’s tagging and logging items in an area for the first time or updating all the latest information on existing items, we have an experienced and dedicated team to add or update inventory onsite. If you don’t have the resources to call on we can provide all the asset details you need to report on or manage. We provide a concentrated service for minimum disruption and maximum capture.

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